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VIP Shopper Terms & Conditions

 
  1. The VIP Shopper shall abide by the Shopping Terms and Conditions when purchasing any merchandise from the eCosway website.

    1. Purchasing eCosway Merchandise
      The VIP Shopper must use his or her shopper ID when purchasing products to ensure that any Redemption Points (RPs) are properly recorded into his or her personal account.

    2. Pricing

      1. Unless stated otherwise, all merchandise listed in the ecoswayaus.com Shopping Mall is priced in Australian Dollars (AUD$) and may be subject to change from time to time at the sole discretion of eCosway without prior notice.

      2. Prices listed in the ecoswayaus.com Shopping Mall do not include any import duties, sales taxes, value-added taxes, or other taxes that may be imposed by agencies in the country the products are delivered to. All duties, sales taxes, value-added taxes, customs fees, and other charges are to the sole and exclusive responsibility of the recipient.

    3. Freight (Shipping) Charges

      1. Freight charges are calculated based on the delivery cost from the Supplier's site to the delivery address. In some instances eCosway may subsidise the freight charges. Freight charges for each item ordered will be determined and displayed once the delivery address is submitted during the check-out process.

  2. Acceptance of Orders

    1. The VIP Shopper will receive an order confirmation and order number via the email address provided as soon as the order has been accepted by eCosway.


    2. If there is a problem with the order (e.g., non-availability or insufficient quantity), eCosway will communicate this to the VIP Shopper via email.

  3. Cancellation Process
    Orders are processed automatically and immediately. VIP Shoppers must check the Order Status and only if the orders have not been fulfilled, can they submit an online Cancellation Form to eCosway. Otherwise, when the order is delivered, the VIP Shopper can follow the steps and requirements stated in the Returns Policy and Procedures to return the merchandise to eCosway.

  4. Payment
    Acceptable modes of payment are listed in the eCosway website. However, eCosway reserves the right at its sole discretion not to accept a certain mode of payment without specifying the reason thereto.

  5. Delivery
    Delivery of orders will take up to 3 weeks, and is subject to availability of the merchandise ordered. In certain circumstances where further verification of credit card payment is necessary, delivery may be delayed.

  6. Returns Policy and Procedure
    1. Replacement of Incorrect or Damaged Products
      All products are checked for quality before eCosway sends them and we do our best to ensure that they are delivered in perfect condition, but occasionally, things go wrong. If the recipient receives an incorrect, damaged or defective product, eCosway will send the VIP shopper a replacement at eCosway’s expense. The recipient will need to send the product(s) back to eCosway and send or email eCosway a copy of the shipping invoice or receipt. eCosway will refund the shipping expense to the VIP Shopper’s e-account and send out a replacement product right away. If the product is out of stock, eCosway will refund the value of the product in the same form of payment the VIP Shopper originally used for the purchase.

    2. Refund for Products in Good Condition
      If the products the VIP Shopper ordered arrive in good condition, but the VIP Shopper decides to return them, the VIP Shopper will need to bear all shipping costs. eCosway only accept returns if:

      • The request is made within 14 days from the receipt of the product (as indicated by our delivery agent).

      • The product has NOT been opened or used
        (taken out of its packaging or box).

      • The product is in its original re-sellable condition
        (not damaged, no missing parts, etc.).

      • If the product came with a free gift or as part of a set of products, they must all be returned together in original condition.
        (If any part is missing, its value will be deducted from the refund.)

      If a returned product does not meet these conditions, no refund will be issued. eCosway will NOT accept returns of the following:

      • Products purchased at clearance prices.

      • Products that are listed as “non-returnable” on the website.


    1. Shipping Fees
      As stated above, we will bear all shipping costs for replacing damaged, defective, or incorrect items. For other returns, we only refund the cost of the product(s). We will not refund the original shipping fees (if any) paid by the VIP shopper, nor do we reimburse the cost of shipping the returned item(s).

    2. Refund Timeline
      eCosway will notify the VIP Shopper via email of VIP Shopper’s refund once eCosway has received and processed the returned product. eCosway will give the refund in the same form of payment the VIP Shopper used in making the purchase. Refunds to credit/debit cards may take up to 3 to 4 weeks (depending on how long it takes for the card issuer to process the refund to the VIP Shopper’s account.) Refunds made to eCosway e-accounts take effect immediately once the return is accepted and processed.

    3. Undeliverable Orders
      Occasionally orders are returned to eCosway due to failed delivery attempts (because the address was incorrect or it was a PO Box or hotel address, or the delivery was rejected by the named recipient). If this happens, eCosway will attempt to contact the VIP Shopper. If the VIP Shopper supplies a different address or rectifies the delivery problem, eCosway will attempt to re-deliver the package. If eCosway can’t reach the VIP Shopper or the product is still undeliverable, eCosway will issue the VIP Shopper a refund for the cost of the product(s) only. eCosway will not refund any shipping and handling fees paid by the VIP Shopper(if any). If the VIP Shopper wants eCosway to re-deliver the package, the VIP Shopper will have to pay the 2nd delivery charge in full. No subsidies will be applied since they were paid to the delivery company the first time.

    4. Return & Replacement Procedure

      • Please email salesau@ecosway.com with the following information:
        • VIP Shopper ID
        • VIP Shopper Order number
        • reason for returning item
        • a contact number that eCosway can reach the VIP Shopper

      • eCosway staff will guide the VIP Shopper on the steps to complete the return process.

      • Upon approval, a Merchandise Return Number (MRN) will be sent to the VIP Shopper via email, allowing the VIP Shopper to proceed with the return of the product.

      • Please use proper shipping cartons and packaging materials for the product to be returned.

      • The cost of return shipping must be prepaid and borne by the VIP Shopper. eCosway will only reimburse this to the VIP Shopper if the product was delivered incorrectly, damaged or defective.

      • Returned product to be shipped to
        Unit 122, 45 Gilby Road
        Mount Waverley, VIC 3149
        Telephone: 03 8542 7999

      • The VIP Shopper must retain all supporting courier documents as proof of return and for tracking purposes.

      • Returned merchandise will only be accepted if all the conditions and procedure in “Terms for Returns, Refunds or Replacement” have been complied with.

  7. Adjustment to VIP Shopper's Redemption Points (RPs)

    1. RP(s) that were generated by merchandise that is later returned will be deducted from the Personal Account in the same month as the return.

    2. If the VIP Shopper has insufficient RPs to cover deductions of RP(s) given on returned merchandise, future RPs will be deducted until the amount is completely recovered.

  8. Anti-Spam & Inappropriate Advertising Policy
    To protect the interests of all of our VIP Shoppers, eCosway has a ZERO-TOLERANCE policy on spam and inappropriate advertising. Any VIP Shopper caught spamming or inappropriately advertising to promote eCosway or its products will be immediately terminated from the organisation. If a VIP Shopper is terminated for spamming, he or she will lose all Shopper privileges and forfeit all RP(s) earned. If the spamming activities result in any damage or cause any of eCosway's websites, domains, servers or activities to be interrupted from normal operation, the VIP Shopper will be held liable for damages and/or loss of business.
 
 
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