Shopper Terms & Conditions
VIP Shopper shall abide by the Shopping Terms
and Conditions when purchasing any merchandise
from the eCosway website.
The VIP Shopper must use his or her shopper ID when purchasing
products to ensure that any Redemption Points (RPs) are properly
recorded into his or her personal account.
Unless stated otherwise, all merchandise
listed in the ecoswayaus.com Shopping
Mall is priced in Australian Dollars
(AUD$) and may be subject to change
from time to time at the sole discretion
of eCosway without prior notice.
- Prices listed in the ecoswayaus.com
Shopping Mall do not include any import
duties, sales taxes, value-added taxes,
or other taxes that may be imposed
by agencies in the country the products
are delivered to. All duties, sales
taxes, value-added taxes, customs fees,
and other charges are to the sole and
exclusive responsibility of the recipient.
charges are calculated based on the
delivery cost from the Supplier's site
to the delivery address. In some instances
eCosway may subsidise the freight charges.
Freight charges for each item ordered
be determined and displayed once
the delivery address is submitted during
the check-out process.
VIP Shopper will receive an order confirmation
and order number via the email address
provided as soon as the order has been
accepted by eCosway.
there is a problem with the order (e.g.,
non-availability or insufficient quantity),
eCosway will communicate this to the VIP
Shopper via email.
Orders are processed automatically and immediately. VIP Shoppers
must check the Order Status and only if the orders have not been
fulfilled, can they submit an online Cancellation Form to eCosway.
Otherwise, when the order is delivered, the VIP Shopper can follow
the steps and requirements stated in the Returns Policy and Procedures
to return the merchandise to eCosway.
Acceptable modes of payment are listed in the eCosway website. However,
eCosway reserves the right at its sole discretion not to accept
a certain mode of payment without specifying the reason thereto.
Delivery of orders will take up to 3 weeks, and
is subject to availability of the merchandise ordered. In certain
circumstances where further verification of credit card payment is
necessary, delivery may be delayed.
Policy and Procedure
of Incorrect or Damaged Products
products are checked for
quality before eCosway sends them and
we do our best to ensure that they
are delivered in perfect condition,
but occasionally, things go wrong.
If the recipient receives an incorrect,
damaged or defective product, eCosway
will send the VIP shopper a replacement
at eCosway’s expense. The recipient
will need to send the product(s) back
to eCosway and send or email eCosway
a copy of the shipping invoice or receipt.
eCosway will refund the shipping expense
to the VIP Shopper’s e-account
and send out a replacement product
right away. If the product is out of
stock, eCosway will refund the value
of the product in the same form of
payment the VIP Shopper originally
used for the purchase.
for Products in Good Condition
the products the VIP Shopper ordered
arrive in good condition, but the VIP
Shopper decides to return them, the
VIP Shopper will need to bear all shipping
costs. eCosway only accept returns
request is made within 14 days
from the receipt of the product
(as indicated by our delivery agent).
product has NOT been opened or
(taken out of its packaging
product is in its original re-sellable
(not damaged, no missing
the product came with a free gift
or as part of a set of products,
they must all be returned together
in original condition.
part is missing, its value will
be deducted from the refund.)
If a returned product does not meet
these conditions, no refund will
be issued. eCosway will NOT accept
returns of the following:
purchased at clearance prices.
that are listed as “non-returnable” on
As stated above, we will bear all
shipping costs for replacing
damaged, defective, or incorrect items.
For other returns, we only refund the
cost of the product(s). We will not
refund the original shipping fees (if
any) paid by the VIP shopper, nor do
we reimburse the cost of shipping the
eCosway will notify the VIP Shopper
via email of VIP Shopper’s
refund once eCosway has received and
processed the returned product. eCosway
will give the refund in the same form
of payment the VIP Shopper used in making
the purchase. Refunds to credit/debit
cards may take up to 3 to 4 weeks (depending
on how long it takes for the card issuer
to process the refund to the VIP Shopper’s
account.) Refunds made to eCosway e-accounts
take effect immediately once the return
is accepted and processed.
Occasionally orders are returned
to eCosway due to failed delivery
attempts (because the address was
incorrect or it was a PO Box or hotel
address, or the delivery was rejected
by the named recipient). If this
happens, eCosway will attempt to
contact the VIP Shopper. If the VIP
Shopper supplies a different address
or rectifies the delivery problem,
eCosway will attempt to re-deliver
the package. If eCosway can’t
reach the VIP Shopper or the product
is still undeliverable, eCosway will
issue the VIP Shopper a refund for
the cost of the product(s) only.
eCosway will not refund any shipping
and handling fees paid by the VIP
Shopper(if any). If the VIP Shopper
wants eCosway to re-deliver the package,
the VIP Shopper will have to pay
the 2nd delivery charge in full.
No subsidies will be applied since
they were paid to the delivery company
the first time.
Return & Replacement
- VIP Shopper ID
- VIP Shopper Order number
- reason for returning
- a contact number that
eCosway can reach the VIP Shopper
staff will guide the VIP Shopper
on the steps to complete the
approval, a Merchandise Return
Number (MRN) will be sent to
the VIP Shopper via email, allowing
the VIP Shopper to proceed with
the return of the product.
use proper shipping cartons and
packaging materials for the product
to be returned.
cost of return shipping must
be prepaid and borne by the VIP
Shopper. eCosway will only reimburse
this to the VIP Shopper if the
product was delivered incorrectly,
damaged or defective.
product to be shipped to
122, 45 Gilby Road
Telephone: 03 8542 7999
VIP Shopper must retain all supporting
courier documents as proof of
return and for tracking purposes.
merchandise will only be accepted
if all the conditions and procedure
in “Terms for Returns,
Refunds or Replacement” have
been complied with.
to VIP Shopper's Redemption Points (RPs)
that were generated by merchandise that
is later returned will be deducted from
the Personal Account in the same month
as the return.
the VIP Shopper has insufficient RPs to
cover deductions of RP(s) given on returned
merchandise, future RPs will be deducted
until the amount is completely recovered.
Anti-Spam & Inappropriate
To protect the interests of all of our VIP Shoppers, eCosway has
a ZERO-TOLERANCE policy on spam and inappropriate advertising. Any
VIP Shopper caught spamming or inappropriately advertising to promote
eCosway or its products will be immediately terminated from the organisation.
If a VIP Shopper is terminated for spamming, he or she will lose
all Shopper privileges and forfeit all RP(s) earned. If the spamming
activities result in any damage or cause any of eCosway's websites,
domains, servers or activities to be interrupted from normal operation,
the VIP Shopper will be held liable for damages and/or loss of business.