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eCosway
Statement of Policies and Procedures
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- SECTION
- INTRODUCTION
-
Policies
and Marketing Plan
Incorporated into
Independent Business Owner Agreement
These
Policies and Procedures, in their present
form and as amended at the sole discretion
of Cosway India Private Limited (hereinafter "eCosway" or
the "the Company"), are incorporated
into, and form an integral part of
the eCosway Independent Business Owner
Agreement. Throughout these Policies
and Procedures, when the term "Agreement" is
used, it collectively refers to:
- the
eCosway Independent Business Owner Agreement;
- these
Policies and Procedures; and
- the
eCosway Marketing Plan.
These
documents are incorporated by reference into
the eCosway Independent Business Owner Agreement
(in its current form and as amended by eCosway).
It is the responsibility of each Independent
Business Owner to read, understand, adhere to,
and ensure that he or she is aware of and operating
under the most current version of these Policies
and Procedures.
-
Purpose
of Policies
eCosway
is a global shopping mall that markets products
and services (collectively referred to herein
as "merchandise") on whole sale
cash and carry basis through Independent
Business Owners. It is important to understand
that the success of an Independent Business
Owner and the success of fellow Independent
Business Owners is dependent upon the integrity
of the men and women who market eCosway merchandise.
To clearly define the relationship that exists
between Independent Business Owners, and
eCosway, and to explicitly set a standard
for acceptable business conduct, eCosway
has established the Agreement.
eCosway
Independent Business Owners are required to comply with all of
the Terms and Conditions set forth in the Agreement which eCosway
may amend at its sole discretion from time to time, as well as
all national, federal, state, provincial, territorial, and local
laws governing their eCosway business and their conduct. Because
Independent Business Owners may be unfamiliar with many of these
standards of practice, it is very important that each Independent
Business Owner reads and abides by the Agreement. Please review
the information in this website carefully. It explains and governs
the relationship between each Independent Business Owner who
is an independent contractor/business person and the Company.
-
Changes
to the Agreement
Because
national, federal, state, provincial, territorial
and local laws, as well as the business environment,
periodically change, eCosway reserves the
right to amend the Agreement, the pricing
and eVolume (eV) of its merchandise in its
sole and absolute discretion. By signing
the Independent
Business Owner Agreement, an Independent
Business Owner agrees to abide by all amendments
or modifications that eCosway elects to make.
Amendments shall be effective upon notice
to all Independent Business Owners that the
Agreement has been modified. Notification
of amendments shall be published in official
eCosway material. The Company shall provide
or make available to all Independent Business
Owners a complete copy of the amended provisions
by one or more of the following methods:
-
posting
on the Company's official website or,
-
electronic
mail (e-mail). The continuation of
an Independent Business Owner's eCosway
business, or an Independent Business
Owner's acceptance of earnings constitutes
acceptance of any and all amendments.
-
Delays
eCosway shall not be responsible for delays
or failures in performance of its obligations
when performance is made commercially impractical
due to circumstances beyond its reasonable
control. This includes, without limitation,
strikes, labour difficulties, riot, war,
fire, death, curtailment of a party's source
of supply, government decrees or orders,
or technical difficulties (e.g. computer
failures, inoperative telephone lines,
etc.).
-
Policies
and Provisions Severable
If any provision of the Agreement, in its
current form or as may be amended, is found
to be invalid, or unenforceable for any reason,
only the invalid portion(s) of the provision
shall be severed and the remaining terms
and provisions shall remain in full force
and effect and shall be construed as if such
invalid, or unenforceable provision never
comprised a part of the Agreement.
-
Waiver
The
Company never gives up its right to
insist on compliance with the Agreement
and with the applicable laws governing
the conduct of a business. No failure
of eCosway to exercise any right or
power under the Agreement or to insist
upon strict compliance by an Independent
Business Owner with any obligation
or provision of the Agreement, and
no custom or practice of the parties
at variance with the terms of the Agreement,
shall constitute a waiver of eCosway's
right to demand exact compliance with
the Agreement. Waiver by eCosway can
be effected only in writing by an authorised
officer of the Company. eCosway's waiver
of any particular breach by an Independent
Business Owner shall not affect or
impair eCosway's rights with respect
to any subsequent breach, nor shall
it affect in any way the rights or
obligations of any other. Nor shall
any delay or omission by eCosway to
exercise any right arising from a breach
affect or impair eCosway's rights as
to that or any subsequent breach.
The
existence of any claim or cause of
action of an Independent Business Owner
against eCosway shall not constitute
a defense to eCosway's enforcement
of any term or provision of the Agreement.
- SECTION
- BECOMING AN INDEPENDENT BUSINESS OWNER
- Requirements
to Become an Independent
Business Owner
To become an eCosway Independent Business Owner,
each registrant
must:
- Be
18 years of age or older
and a resident
/ citizen of India;
- Pay
the Annual Administration
fee for the Independent
Business Ownership support
system; and
- Submit
a properly completed
Independent Business
Owner Registration Form
to eCosway and read and agree to
the
eCosway Policies, Procedures, Terms
and Conditions.
The
Company reserves the absolute
right to reject any Independent
Business Owner Registration
without cause or explanation.
-
New
Independent Business Owner
Registration by Online
Enrollment
A
prospective Independent
Business Owner may enroll
online, or at the nearest
sales centre or eCenter
(if applicable). Upon the
successful submission of
the Independent Business
Owner Application and Agreement,
the prospective Independent
Business Owner will be
accepted as a new Independent
Business Owner and will
receive an Independent
Business Owner Identification
Number ("ID")
by which the Independent
Business Owner will be
identified.
The deadline for Independent Business Owner’s payment into eCosway’s
bank accounts for Registrations / Renewals / Orders done offline (at eCosway’s
centres / by phone / by courier) is the last working day of every month in conjunction
with the profit calculation deadline. For Registration / Renewal / Order payments
after that, the eV generated from these transactions will be counted in the next
month’s profit calculations. Payments made using demand draft, must be
dated before the 26th of the current month and received by the 1st of the following
month in order for the eV generated from the transactions to be counted in the
current month’s profit.
-
Independent Business
Owner Benefits
Once
an Independent Business Owner Application
and Agreement has been accepted by eCosway,
the benefits of the Marketing Plan and
the Independent Business Owner Agreement
are available to the new Independent
Business Owner. These benefits include
the right to:
- A
Business Kit containing a retail
catalogue, product brochures,
Business Owner Price List, Marketing
Plan Book and 10 registration
forms.
- An
eCosway Independent Business
Owner ID card.
- Bi-monthly
promotions and new product brochures
(mailed to you).
- Monthly
Statements (mailed to you).
- An
online office where you can view
your transactions and the business
activities of your Business Owner
Groups.
- A
website where you can make your
wholesale purchases and introduce
new Business Owners to your group.
- Start
Pages for your website in different
languages so that you can build
your business internationally.
- Product
and Business Training.
-
Renewal
of Your eCosway Business
The term of the Independent Business
Owner Agreement is one year from the
month of its acceptance by eCosway. Independent
Business Owners must renew their Independent
Business Owner Agreement each year and
pay an annual administration charge determined
and announced by eCosway, on or before
the anniversary month of their Independent
Business Owner Agreement. If the administration
charge is not paid on or before the expiration
of the current term of the Independent
Business Owner Agreement, the Independent
Business Owner Agreement will be cancelled.
Independent Business Owners may select
to utilise the Automatic Renewal Program
("ARP"). Under the ARP, the
access fee may be deducted from the Independent
Business Owner's eAccount (if sufficient
funds are available) on or before the
anniversary month of the Independent
Business Owner Agreement.
- SECTION
- OPERATING AN eCOSWAY BUSINESS
-
Adherence
to the eCosway Marketing
Plan
Independent Business Owners must adhere to the terms of the eCosway
Marketing Plan as set forth in official eCosway material. Unless
an Independent Business Owner has received express written approval
from eCosway, an Independent Business Owner shall not offer
the eCosway opportunity through, or in combination with, any
other system, program, or method of marketing other than that
specifically set forth in official eCosway material. Independent
Business Owners shall not require or encourage other current
or prospective Independent Business Owners to participate in
eCosway
in any manner that varies from the program as set forth in official
eCosway material. Independent Business Owners shall not require
or encourage other current or prospective Independent Business
Owners to execute any agreement or contract other than official
eCosway agreements and contracts in order to become an Independent
Business Owner. Similarly, Independent Business Owners shall
not require or encourage other current or prospective Independent
Business Owners to make any purchase from, or payment to, any
individual or other entity to participate in the eCosway Marketing
Plan other than those purchases or payments identified as recommended
or required in official eCosway material.
- Advertising
-
In
General
All Independent Business Owners
shall safeguard and promote the
good reputation of eCosway and
its merchandise. The marketing
and promotion of eCosway, the
eCosway opportunity, Marketing
Plan, and eCosway merchandise
shall be consistent with the
public interest, and must avoid
all discourteous, deceptive,
misleading, unethical or immoral
conduct or practices.
To promote
both the merchandise, and the
tremendous opportunity eCosway
offers, Independent Business
Owners should use the sales aids
and support materials produced
or approved by eCosway. The rationale
behind this requirement is simple.
eCosway has carefully selected
its merchandise, designed the
Marketing Plan and promotional
materials to ensure that each
aspect of eCosway is fair, truthful,
substantiated, and complies with
the vast and complex legal requirements
of national, federal, state,
provincial, territorial, or local
laws. If Independent eCosway
Business Owners were allowed
to develop their own sales aids
and promotional materials (which
include Internet advertising)
without Company approval, not
withstanding their integrity
and good intentions, the likelihood
that they would unintentionally
violate any laws, statutes or
regulations affecting the eCosway
business is almost certain. These
violations, although they may
be relatively few in numbers,
would jeopardise the eCosway
opportunity for all Independent
Business Owners. Accordingly,
Independent Business Owners must
submit all written sales aids,
promotional materials, advertisements,
and other literature (including
proposed Internet advertising)
to the Company for prior approval.
Unless the Independent Business
Owner receives specific written
approval to use the material,
the request shall be deemed denied.
Independent Business Owners may
develop, produce, and utilise
sales aids, promotional materials,
advertisements, and other literature
without prior written Company's
approval, if and only if, they
contain no direct or indirect references
to eCosway, or its Marketing
Plan, merchandise,
trademarks, trade names, service
marks, service names, websites,
URLs, or any other type of identifying
information.
-
Anti-Spam
Policy
To
protect the interests of all
of our Independent Business
Owners, eCosway has adopted
a ZERO-TOLERANCE stance on
spam and inappropriate advertising.
Any Independent Business Owner
caught spamming or inappropriately
advertising to promote the
eCosway business will be immediately
terminated from the organisation.
If an Independent Business
Owner is terminated for spamming,
he or she will lose all Independent
Business Owner privileges,
be forfeited of any unpaid
monies, all reserves of Value
Points, eVolume and Qualification
Units and lose his or her business
network. If the spamming activities
result in any damage or cause
any of the eCosway websites,
domains, servers or activities
to be interrupted from normal
operation, the Independent
Business Owner will be held liable
for damages and loss of business.
There
is no consistently applied
definition of "spam" at
this time. Some people insist
that only unsolicited commercial
email (UCE) sent in bulk is
spam, but many individuals
and anti-spam organisations
feel that any email sent to
someone who has not chosen
to receive that email is spam.
For the purposes of this policy,
eCosway will consider the following
activities done in the following
situation as spamming and in
violation of our policy:
Specifically,
Independent eCosway Business
Owners are prohibited from
doing the following activities:
- Using
the words Cosway
or e-Cosway (even
when contained within
another word such
as MyCosway or eCoswayNow,
etc.).
- Using
derivative
spellings of these words
(such
as e-Cosway,
Cosway, Causeway or ezcosway).
- Referring
to Cosway or eCosway.
- Linking
to any of
the eCosway URLS* or websites.
- Linking
to a site which subsequently
links to an eCosway
URL or website.
- Using
a "pointer page" or "redirect
link" which
ends up on
any eCosway
website.
...in any of the
following situations
- While
violating any local,
state, federal or
international laws
including those regarding
UCE-unsolicited commercial
email.
- In
a website,
webpage, forum, internet
group, blog, or podcast.
- In
a classified advertisement
of any sort (except
as specifically allowed
by eCosway).
- In
a signature file
(except as specifically
allowed by eCosway).
- In
any email to any
person or prospect
who has not specifically
requested the information
or given you permission
to send it.
- In
any email
sent to a bulk
list including "safe
lists", "cleaned
list", "purchased
list", and lists
copied from the "send
to" area
of emails
sent to you.
- In
any email sent as
a response to someone
who has posted a
message, placed a
classified advertisement,
or sent you an unsolicited
email.
- In
any email sent without
a valid return email
address that the
recipient can reply
to.
- In
any email which uses
a false or misleading
name, a false or
misleading heading,
a false or misleading
header, a false or
misleading subject
line, or any other
false or misleading
information.
- While
communicating in
a chat room, forum,
group, blog or podcasts
(unless you have
company
permission).
- While
communicating with
someone via an instant
messaging system
(such as ICQ,Yahoo,
IM, Skype etc.) without
first getting permission
or a request for
more information
from that other person.
- While posting
to any forum, usenet or
other newsgroup, majordomo
list, bulletin board, discussion
list, or other similar
groups or lists on the
Internet.
- In
any online or printed
materials that are
not pre-approved
by eCosway.
- In
any materials which
are distributed on
private property
or in any other place
or manner which is
prohibited by individuals,
entities, or by law.
- Any website
given to an Independent
Business Owner by eCosway.
- Any
subsequent URLs or domains
used by, or reserved for
use by eCosway.
-
Unsolicited
Faxes
Except
as provided in this
section, Independent Business
Owners may
not use or
transmit unsolicited
faxes relative to the operation
of
their eCosway
businesses. The term"unsolicited
faxes" means the
transmission via telephone
facsimile of
any material or information
advertising
or promoting eCosway,
its merchandise, its
Marketing
Plan or any other
aspect of the Company
which is transmitted
to any person,
except
that this term does
not include a fax:
-
to
any person with that person's
prior express invitation
or permission; or
-
to
any person with whom the
Independent Business Owner
has an established business
or personal relationship.
The
term "established business
or personal relationship" means
a prior or existing relationship
formed by a voluntary two-way
communication between an
Independent Business Owner
and a person,
on the basis of:
-
an
enquiry, application, purchase
or transaction by the person
regarding merchandise offered
by such Independent Business
Owner; or
-
a
personal or familial relationship
which relationship has
not been previously terminated
by either party.
-
Telemarketing
Techniques
The
use of any automated
telephone
solicitation
equipment or "boiler-room" tactics
in connection with the
marketing or promotion
of eCosway, its merchandise
or the opportunity is strictly
prohibited.
For the purposes of this
section, the term "boiler
room tactics" includes
high-pressure promotional
tactics that have
the effect of creating
an artificially short
period
in which a prospect
must make a decision
or
that are designed
to overcome a prospect's
reluctance
to join eCosway,
including:
- the
use of intensive telephone
campaigns or unsolicited
calls to persons who
are not known by or
who do not have a prior
relationship with the
caller and in which
the person is encouraged
to make a hasty decision
to join eCosway without
regard to the person's
needs and objectives;
- the
use of scripts
designed to meet
the prospect's
objections;
- repeated
phone calls;
- phone
calls designed
to entrap the
prospect;
- threatening
tones on the
telephone informing
the prospect
that there is
little time within
which to make
a decision.
-
Websites,
Domain Names, and
Email Addresses Independent
Business
Owners may not
use, register,
or attempt
to register
the word "eCosway," "Cosway" or
any of eCosway's
trade names,
trademarks, service
names,
service marks,
merchandise names,
or any derivative
thereof,
in any domain
name,
on any website,
in any email
address, on any
blog site or
in any nickname,
or in the HTML
code or meta-tags
of
any non-eCosway
website not pre-approved
by eCosway.
Independent
Business Owners
are also
prohibited from
linking to
any eCosway domain
or website
from any non-eCosway
website.
If an Independent
Business
Owner desires
to use the word "eCosway" or "Cosway" on
a website, or if an Independent
Business Owner wishes to
link to eCosway from a website
that the Independent Business
Owner creates, he or she
must first contact eCosway
for permission and written
approval to do so. No Independent
Business Owner may use, incorporate,
or attempt to incorporate
the word "eCosway," "Cosway," or
any of eCosway's
trade names,
trademarks,
service names,
service marks,
product names,
or any derivative
thereof,
into any
electronic
mail address
or signature
files.
If
an Independent
Business
Owner desires
to
utilise an
Internet webpage
to promote
his or
her business,
he
or she
may do
so through
the
Company's official
website,
using official
eCosway
templates.
Alternatively,
Independent
Business
Owners may
develop their
own
website, however,
any Independent
Business
Owner who does
so must
ensure that
such
website contains
no direct
or indirect
references to
eCosway,
or its Marketing
Plan,
merchandise,
trademarks,
service
marks, websites,
URLs, or
any other type
of identifying
information.
Independent
Business Owners
who develop or
publish
their own websites
must
register their
site(s) with
the Company
and receive
written approval
from the Company
prior
to the site(s)
public
availability.
Independent Business
Owners must
also notify
the Company
whenever any
changes or modifications
are made
to the site(s).
The failure
to register or
notify the Company
of subsequent
changes or
modifications
constitutes
a material breach
of these policies
and
procedures.
-
Trademarks
and Copyrights
eCosway
will not allow the use, for any
purpose, of its trade names, trademarks,
services names, service marks,
product names, URLs, website addresses,
designs, or symbols by any person,
including an eCosway Independent
Business Owner, without its prior
written permission. Independent
Business Owners do not need to
obtain prior written permission
to use the above-mentioned items
if the Independent Business Owner
is using eCosway's official material.
Independent
Business Owners may not produce
for sale or distribution any recorded
Company events or speeches without
written permission from eCosway
nor may an Independent Business
Owner reproduce for sale or for
personal use any recording of Company-produced
audio or video tape presentations.
-
Website
Proprietary Rights
Independent
Business
Owners
agree
that the eCosway Websites
contain
information, data, photographs,
graphs, software, videos,
text,
typefaces, graphics, designs,
music,
sound, and other material
(collectively "Intellectual
Property") that are
protected by copyrights,
patents, trademarks,
trade secrets, or other
proprietary rights and
that these rights
are valid and protected
in all forms
and technologies, existing
now or hereafter developed.
Independent
Business Owners agree that
they shall not modify,
remove, delete,
augment, add to, publish,
transmit, participate in
the transfer
or sale of, create derivative
works
from, distribute, perform,
display, or in any way
exploit any of the
Intellectual Property or
the sites, in whole or
in part.
To the extent necessary to lawfully access and use
the eCosway Websites, and provided there are no specific
restrictions displayed, Independent Business Owners
may display, download, archive, and print in hard
copy portions of the Websites for the Independent
Business Owner's personal use only. In so doing,
an Independent Business Owner may not modify the
materials and must retain all copyright and other
proprietary notices contained in the materials.
Independent Business Owners may not remove or mirror
any material contained on any eCosway Website without
the prior written permission of eCosway. Independent
Business Owners agree that they will not copy, disassemble,
de-compile, or reverse engineer any part of the eCosway
Websites. Independent Business Owners further agree
that they will not otherwise attempt to obtain or
learn the source code, structure, algorithms, or
ideas underlying such sites.
Any violation of this Section shall constitute
a material violation of the Independent Business
Owner
Agreement. The restrictive
terms of this Section 3.iii.g shall survive
the termination of the Independent Business
Owner Agreement.
-
Media
and Media Inquiries
Independent
Business Owners must not attempt
to respond to media inquiries regarding
eCosway, its merchandise, or their
independent eCosway business. All
inquiries by any type of media
must be immediately referred to
eCosway. This policy is designed
to assure that accurate and consistent
information is provided to the
public as well as a proper public
image.
-
Fraudulent
Enrollment
"Fraudulent
Enrollment" includes:
(a) the enrollment of
individuals or entities
without the knowledge
of and/or execution
of
an Independent Business
Owner Registration by
such individuals or
entities; or (b) the
enrollment or attempted
enrollment of non-existent
individuals or entities
as Independent Business
Owners ("phantoms").
Fraudulent enrollment
constitutes a material
breach of these Policies
and Procedures, and
is strictly and absolutely
prohibited.
- Changes
to the eCosway Business
-
In
General
Each
Independent Business
Owner
must
immediately
notify eCosway of all
changes
to
the
information
provided during his
or her Independent
Business
Owner
Registration.
Independent
Business Owners may
modify
their
existing Independent
Business
Owner
Agreement
(i.e.
change
in
name
due
to marriage, adopting
a new
name,
change of bank account
or
personal
identification,
change
of
government
identification number,
or
change
of form of ownership
from
an
individual
proprietorship to a
business
entity
owned
by
the
Independent
Business
Owner) by submitting
a completed "Change
in Particulars Form" provided
online together with
appropriate supporting
documentation
to eCosway.
-
Cancellation
and Re-registration
-
An
Independent Business Owner
may cancel his or her eCosway
business if he or she remains
inactive (i.e. no purchases
of eCosway merchandise for
resale, no sales of eCosway
merchandise, no new enrollment
of Independent Business Owners)
for three (3) full calendar
months. Following the three-month
period of inactivity, the
former Independent Business
Owner may reapply under a
different group.
-
The
Independent
Business
Owner
may terminate
this
Agreement
at
any time
by giving
a written
notice
to eCosway.
eCosway
may terminate
this
Agreement
by
giving
a written
notice
(a) pursuant
to the
provisions
of
eCosway
Policies & Procedures
(b)
for the
breach
of any
terms
and
conditions
of
this Agreement.
-
The
prescribed
charges
are generally
not refundable
upon cancellation
of the
Independent
Business
Owner Agreement.
However,
a refund
of the
prescribed
charges
will be
allowed
provided
that the
cancellation
is effected
within
fourteen
(14) calendar
days from
the date
of enrollment
and fulfills
the conditions
as stipulated
in the
eCosway
Statement
of Policies
and Procedures.
For all
cancellations
within
fourteen
(14) days,
any purchased
Special
Starter
Set(s)
must also
be returned.
eCosway
will make
all payments
on account
of refunds
through
account
payee cheques
drawn in
favour
of the
Registrant
only. If
the prescribed
charges
were paid
by credit
or debit
card, the
refund
will be
credited
into the
card account
instead.
Service
tax is
not refundable.
- Unauthorised
Claims and Actions
-
Indemnification
An Independent Business Owner shall not make any
verbal and written statements regarding eCosway
merchandise, and
the Marketing Plan which are not expressly contained
in official eCosway material. Independent Business
Owners agree to indemnify eCosway and eCosway's
directors, officers,
employees and agents, and hold them harmless
from any and all liability including judgements,
civil penalties,
refunds, attorney fees, court costs, or loss
of business suffered by eCosway as a result of
the Independent Business
Owner's unauthorised representations or actions.
This provision shall survive the termination of
the Independent
Business Owner Agreement.
-
Product
Claims
No claims (which include personal testimonials) as
to therapeutic, curative or beneficial properties of
any merchandise offered
by eCosway may be made except those contained in official
eCosway material. In particular, no Independent Business
Owner may make any claim that eCosway merchandise is
useful in the cure, treatment, diagnosis, mitigation
or prevention
of any diseases. Such statements can be perceived as
medical or drug claims. Not only are such claims violative
of eCosway
policies, but they potentially violate national, federal,
state, provincial, territorial or local laws and regulations.
-
Income
Claims
Moreover, many countries, states, provinces and territories
have laws or regulations that regulate or even prohibit certain
types of income claims and testimonials made by persons engaged
in network marketing. While Independent Business Owners may
believe it to be beneficial to provide copies of Business
Status Reports, or to disclose the earnings of themselves
or others, such approaches have legal consequences that can
negatively impact eCosway as well as the Independent Business
Owner making the claim unless appropriate disclosures required
by law are also made contemporaneously with the income claim
or earnings representation. Because Independent eCosway Business
Owners do not have the data necessary to comply with the
legal requirements for making income claims, an Independent
Business Owner, when presenting or discussing the eCosway
opportunity or Marketing Plan to a prospective Independent
Business Owner, may not make income projections, income claims
or disclose his or her eCosway income or Business Status
Report (including the showing of bank statements or tax records).
Hypothetical income examples that are used to explain the
operation of the Marketing Plan, and which are based solely
on mathematical projections, may be made to prospective Independent
Business Owners, so long as the Independent Business Owner
who uses such hypothetical examples makes clear to the prospective
Independent Business Owner(s) that such earnings are hypothetical.
-
Conflicts
of Interest
- Nonsolicitation
Independent eCosway Business
Owners may participate
in other direct selling
or network marketing or multilevel marketing ventures (collectively "network
marketing"), and Independent Business Owners may engage in selling
activities related to non-eCosway merchandise if they desire to do
so. However, if an Independent Business Owner selects to participate
in another
network marketing opportunity, in order to avoid conflicts of interest
and loyalties, Independent Business Owners are prohibited from Unauthorised
Introduction, which includes the following:
During the term of this Agreement,
any actual or attempted introduction
or enrollment of Independent
eCosway Business Owners for
other network marketing business
ventures eCosway, either directly
or through a third party. This
includes, but is not limited
to, presenting or assisting
in the presentation of other
network marketing business
ventures (except eCosway) to
any Independent eCosway Business
Owner, or implicitly or explicitly
encouraging any Independent
eCosway Business Owner to join
other business ventures. Because
there is an extreme likelihood
that conflicts will arise if
an Independent Business Owner
operates two network marketing
programs, it is the Independent
Business Owner's responsibility
to first determine whether
a prospect is an Independent
eCosway Business Owner before
introducing or enrolling the
prospect for another network
business venture.
For
a period of three
months following
the cancellation
of an Independent
Business Owner
Agreement, the
former Independent
Business Owner
may not introduce
any Independent
eCosway Business
Owner for another
network marketing
program (except
eCosway).
-
Business
Status Reports
Business Status Reports are
available for Independent
Business Owners' access and
viewing
at eCosway's official website.
Access to online Business
Status Reports is password
protected. All Business
Status Reports and the information
contained therein are
confidential
and constitute proprietary
information and business
trade secrets belonging to
eCosway.
Business Status Reports are
provided to Independent Business
Owners in strictest confidence
and
are made available to Independent
Business Owners for the sole
purpose of assisting
Independent Business Owners
in working with their respective
branch network in the development
of their eCosway business.
Independent Business
Owners should use their Business
Status Reports to assist,
motivate, and train other
Independent
Business Owners in their
branch network. The Independent
Business Owner and eCosway
agree that if Independent
Business Owner
did not agree to these terms
of confidentiality and nondisclosure,
eCosway would not provide
Business Status Reports to
the Independent
Business Owner. An Independent
Business Owner shall not,
on his or her own behalf,
or on
behalf of any other person,
partnership, association,
corporation or other entity:
-
Use
the
information to compete
with
eCosway
or for any purpose
other
than promoting
his
or her eCosway business;
or
-
Introduce
or solicit any Independent
Business
Owner of eCosway
listed on
any report, or in
any manner
attempt to influence
or induce
any Independent
Business
Owner of eCosway,
to alter his or her
business
relationship with
eCosway.
-
Upon
demand by the Company, any current
or former Independent Business
Owner will return the original
and all copies of Business Status
Reports to the Company.
-
Errors
or Questions
If an Independent Business Owner has questions about or believes
any error has been made regarding earnings, Business Status Reports,
or charges, the Independent Business Owner must notify eCosway
in writing via email within 60 days of the date of the purported
error or incident in question. eCosway will not be responsible
for any errors, omissions or problems not reported to it within
60 days.
-
Excess
Inventory Purchases Prohibited
Independent Business Owners are not required to carry inventory
of merchandise or sales aids. Independent Business Owners who
do so may find making wholesaler sales and building an Independent
Business Owner group network some what easier because of the
decreased response time in fulfilling Independent Business Owner
orders or in meeting a new Independent Business Owner's needs.
Each Independent Business Owner must make his or her own decision
with regard to these matters.
eCosway strictly prohibits the purchase of merchandise in unreasonable
amounts primarily for the purpose of qualifying for earnings
or advancement in the Marketing Plan. Independent Business Owners
may not purchase more inventory than they can reasonably resell
in a month nor may they encourage others to do so.
-
Governmental
Approval or Endorsement
The majority of national,
federal, state, provincial,
territorial, or local
regulatory
agencies or officials do not engage
in the approval or endorsement
of any direct
selling or network marketing companies
or programs. Therefore, Independent
Business Owners shall
not represent or imply
that
eCosway or its Marketing Plan have
been "approved," "endorsed" or
otherwise sanctioned by any government
agency, unless the Company or the Marketing
Plan have been so approved or officially
sanctioned by such an agency.
-
Holding
Applications or Orders
Independent Business
Owners must not manipulate
joining of new Independent
Business Owners, or purchases of merchandise.
The holding of registrations or orders
constitutes "stacking." The
term "stacking" includes:
-
the
failure to transmit to eCosway,
or the holding of an Independent
Business Owner Registration
Form, in excess of twenty-four
(24) hours after the time
any funds are or credit card
information
is provided by the new Independent
Business Owner (unless the
transmission of an Independent
Business Owner
Registration is not possible
due to the contingencies
set forth in Section 1.iv);
or
-
Stacking constitutes
a material
breach of these Policies
and Procedures, and is
strictly and absolutely
prohibited.
-
Identification
An Independent Business Owner must provide the Official Identification
Number which his or her bank will accept for the opening
of a bank account in the country in which the Independent
Business Owner resides. This information must be provided
to eCosway
during Independent Business Owner Registration.
-
Income
Taxes
Every year, eCosway will provide
appropriate income tax reports to residents
of countries that require such reports.
Each Independent Business Owner is
responsible for paying national, federal,
state, provincial, territorial or local
taxes on any income generated as an
Independent Business Owner.
-
Independent
Business Owner Status
Independent Business Owners are independent business persons,
and are not purchasers of a franchise or a business opportunity.
The agreement between eCosway and its Independent Business Owners
does not create an employer/employee relationship, agency, partnership,
or joint venture between the Company and the Independent Business
Owner. Independent Business Owners shall not be treated as an
employee for his or her services or for national, federal, state,
provincial, territorial, or local tax purposes. All Independent
Business Owners are responsible for paying national, federal,
state, provincial, territorial, or local taxes due from all profits
and incentives earned as an Independent Business Owner of the
Company. The Independent Business Owner has no authority (expressed
or implied), to bind the Company to any obligation. Each Independent
Business Owner shall establish his or her own goals, hours, and
methods of sale, so long as he or she complies with the terms
of the Independent Business Owner Agreement, these Policies and
Procedures, and applicable laws.
The name of eCosway and other names as may be adopted by eCosway
are proprietary trade names, trademarks and service marks of
eCosway. As such, these marks are of great value to eCosway
and are supplied to Independent Business Owners for their use
only in an expressly authorized manner. Use of eCosway name
on any item not produced by the Company is prohibited except
as follows:
Independent Business Owner's
Name
Independent Business Owner
All Independent Business Owners may list themselves as an "Independent
eCosway Business Owner" in the white or yellow pages of
the telephone directory under their own name, however, neither
this phrase nor any other verbiage identifying eCosway may
be used in any email signature file. No Independent Business
Owner
may place telephone directory display advertisements using
eCosway's name or logo. Independent Business Owners may not
answer the
telephone by saying "eCosway", or in any other manner
that would lead the caller to believe that he or she has reached
corporate offices of eCosway.
-
Adherence
to Laws and Ordinances
- Local
Ordinances
Some states, provinces,
territories, counties,
and cities have laws regulating
certain home-based businesses.
In most cases these laws
are not applicable to Independent
Business Owners because
of the nature of their
business. However, Independent
Business Owners must obey
those laws that do apply
to them. If a governmental
official tells an Independent
Business Owner that a law,
regulation, or ordinance
applies to him or her,
the Independent Business
Owner shall be polite and
cooperative, and immediately
send a copy of the ordinance
to eCosway. In most cases
there are exceptions to
the ordinance that may
apply to Independent eCosway
Business Owners.
- Compliance
with National, Federal,
State, Provincial,
Territorial, or Local
Laws
Independent Business Owners shall comply with all national,
federal, state, provincial, territorial, or local laws
and regulations in the conduct of their businesses.
-
Minors
A person who is recognized as a minor in India may not be
an Independent eCosway Business Owner.
-
Multiple
eCosway Businesses
An Independent Business Owner may operate
or have an ownership interest, legal
or equitable, as a sole proprietorship,
partner, shareholder, trustee, or beneficiary,
in only one eCosway business. No individual
may have, operate or receive earnings
from more than one eCosway business in
any other manner. An exception to this
rule will be considered on a case by
case basis in certain cases (e.g., an
Independent Business Owner who receives
an interest in another business through
inheritance). Requests for exceptions
to policy must be submitted in writing
to eCosway.
-
Re-packaging
and Re-labeling Prohibited
Independent Business Owners may not re-package, re-label, refill
or alter the labels on any eCosway merchandise, information,
materials or programs in any way. eCosway merchandise must be
sold in their original containers only. Such re-labeling or re-packaging
would likely violate national, federal, state, provincial, territorial
or local laws, which could result in severe criminal penalties.
Independent Business Owners should also be aware that civil liability
can arise when, as a consequence of the re-packaging or re-labeling
of merchandise, the persons using the merchandise suffer any
type of injury or their property is damaged.
-
Requests
for Records
In the event that a report, document or record is available online,
an Independent Business Owner should download and print it from
the eCosway System. Any request from an Independent Business
Owner to eCosway for copies of invoices, applications, Business
Status Reports or other records will be available for a fee.
This fee covers the expense of mailing and time required to research
files and make copies of the records.
-
Roll-up
of Business Network
When a vacancy occurs in a business network
due to the termination of an Independent
Business Owner, the branches which are
directly linked to the terminated Independent
Business Owner will be moved up to the
Independent Business Owner who is linked
directly above the terminated Independent
Business Owner.
-
Sale,
Transfer or Assignment
of eCosway Business
Although
an eCosway business is a privately owned, independently operated
business, the sale, transfer or assignment of an eCosway business
is subject to certain limitations. If an Independent Business
Owner wishes to sell his or her eCosway business, the following
criteria must be met:
Protection
of the existing branch must always be maintained
so that the eCosway business continues to be
operated in that branch.
The buyer or transferee must be (or must
become) a qualified Independent eCosway Business
Owner.
If the buyer is an active Independent eCosway
Business Owner, he or she must first obtain
the approval from eCosway before termination
of his
or her eCosway business simultaneously with
the purchase, transfer, assignment or acquisition
of any interest in the new eCosway business.
The three (3) month waiting period set forth
in Section 3.iii.b shall not apply to the
sale, transfer or assignment of an eCosway
business
pursuant to this section.
Before the sale, transfer or assignment can
be finalised and approved by eCosway, any
debt obligations
the selling Independent Business Owner has
with eCosway must be satisfied.
The selling Independent Business Owner must be
in good standing and not in violation of any
of the terms of the Agreement in order to be
eligible to sell, transfer or assign an eCosway
business.
Prior to selling an eCosway business, the selling Independent
Business Owner must notify eCosway of his or her intent to sell
the eCosway business. No changes in that branch can result from
the sale or transfer of an eCosway business.
-
Branch
Linkage
All active Independent Business Owners in good standing have
the right to introduce branches into eCosway. Should there be
a dispute in the linkage caused by multiple registration by an
Independent Business Owner, the earlier registration received
by the Company will be deemed controlling.
-
Succession
Upon the death or incapacitation of an Independent Business Owner,
his or her business may be passed to his or her heirs. Appropriate
legal documentation must be submitted to the Company to ensure
the transfer is proper. Accordingly, an Independent Business
Owner should consult an attorney to assist him or her in
the preparation of a will or other testamentary instrument.
Whenever an eCosway business is transferred by a will or
other testamentary process, the beneficiary acquires the
right to collect all earnings of the deceased Independent
Business Owner's business network provided the following
qualifications are met. The successor(s) must:
Execute a new Independent Business Owner
Agreement; and
Comply
with terms and provisions of the Agreement.
Profit and incentive payments of an eCosway
business transferred pursuant to this section
will be remitted to the bank account of the
beneficiaries. The beneficiaries must provide
eCosway with the details of the bank account
to which all profit and incentive payments
will be remitted. If the business is bequeathed
to joint beneficiaries, they must form a
business entity. eCosway will issue all earnings
and appropriate tax reporting forms (if any)
to the business entity. An individual's interest
in more than one eCosway business will be
allowed only in the event of the death or
incapacitation of an Independent Business
Owner.
- Transfer
Upon Death of an Independent
Business Owner
To effect a testamentary transfer of an eCosway business, the successor must
provide the following to eCosway:
- an original death certificate;
- a
notarized copy of the will
or other
instrument
establishing the successor's
right to the eCosway business; and
- a
completed and executed Independent
Business Owner Agreement.
- Transfer
Upon Incapacitation of
an Independent Business
Owner
To effect a transfer of an eCosway business because of incapacity, the successor
must provide the following to eCosway:
-
a notarised copy of an appointment as trustee;
-
a notarised
copy of the trust document or other documentation establishing
the trustee's right to administer the eCosway
business;
and
-
a completed
Independent Business Owner Agreement
executed by the trustee.
-
SECTION
- RESPONSIBILITIES OF INDEPENDENT BUSINESS
OWNERS
- Change
of Address or Telephone
To ensure timely delivery of merchandise, support materials,
and remittance of payment, it is critically important that eCosway's
files are current. Street addresses are required for shipping
as eCosway will not deliver to a post office box. To guarantee
proper delivery, Independent Business Owners must immediately
update their individual Profile Page with their new delivery
address and telephone numbers whenever the need arises. The update
will only be effective for the Independent Business Owner's subsequent
purchase transactions.
- Ongoing
Sales Responsibilities
Regardless of their level of achievement, Independent Business
Owners have an ongoing obligation to continue to personally promote
sales through the generation of new Independent Business Owners
and through servicing their existing Independent Business Owners.
- Nondisparagement
eCosway wants to provide its Independent Business Owners with
the best merchandise, Marketing Plan and service in the industry.
Accordingly, eCosway values Independent Business Owners'
constructive criticism and comments. All such comments should
be submitted via email to eCosway. While eCosway welcomes
constructive input, negative comments and remarks made in
the field by Independent Business Owners about the Company,
its merchandise, or Marketing Plan, serve no purpose other
than to sour the enthusiasm of other Independent eCosway
Business Owners. For this reason, and to set the proper example
for their branch network, Independent Business Owners must
not disparage eCosway, other Independent eCosway Business
Owners, eCosway's merchandise, the Marketing Plan, or eCosway's
directors, officers, or employees and any disparagement of
the aforesaid would constitute a material breach of these
Policies and Procedures.
- Reporting
Policy Violations
Independent Business Owners observing a Policy violation by another
Independent Business Owner should submit a written or email report
of the violation directly to the attention of eCosway. Details
of the incidents such as dates, number of occurrences, persons
involved, and any supporting documentation should be included
in the report.
-
SECTION
- SALES REQUIREMENTS
- Product
Sales
The eCosway Marketing Plan is based upon
the sale of eCosway merchandise to Independent
Business Owners. Independent Business
Owners must satisfy the personal sales
and requirements as specified
in the eCosway Marketing Plan (as well
as meet other responsibilities set forth
in the Agreement) to be eligible for
profits and incentives.
- No
Territory Restrictions
There are no exclusive territories granted to anyone.
No franchise
fees are required.
-
SECTION
- EARNINGS
- Profit
and Incentive Qualifications
An Independent Business Owner must be
active and in compliance with the Agreement
to qualify for profits and incentives.
So long as an Independent Business Owner
complies with the terms of the Agreement,
eCosway shall pay profits and incentives
to such Independent Business Owner in
accordance with the Profit Plan. All
earnings will be accumulated in the Independent
Business Owner's eAccount. Each Independent
Business Owner must select a "Minimum
eAccount Balance" in his or her
individual eAccount to enable automatic
deductions to be made for annual administration
charge and purchases.
- Business
Status Reports
All information provided by eCosway in online Business Status
Reports, including but not limited to sales volume in the personal
branch and branch network (or any part thereof) and business
network activity, is believed to be accurate and reliable. Nevertheless,
due to various factors including the inherent possibility of
human and mechanical error; the accuracy, completeness and timeliness
of orders; denial of credit card; returned merchandise; credit
card charge-backs; the information is not guaranteed by eCosway
or any persons creating or transmitting the information.
ALL BUSINESS
STATUS INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTIES,
EXPRESS OR IMPLIED, OR REPRESENTATIONS OF ANY KIND WHATSOEVER.
IN PARTICULAR BUT WITHOUT LIMITATION THERE SHALL BE NO WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR NON-INFRINGEMENT.
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, eCOSWAY
AND/OR OTHER PERSONS CREATING OR TRANSMITTING THE INFORMATION
WILL IN NO EVENT BE LIABLE TO ANY INDEPENDENT BUSINESS OWNER
OR ANYONE ELSE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL,
SPECIAL OR PUNITIVE DAMAGES THAT ARISE OUT OF THE USE OF OR ACCESS
TO BUSINESS STATUS REPORT INFORMATION (INCLUDING BUT NOT LIMITED
TO LOST PROFITS, EARNINGS, LOSS OF OPPORTUNITY, AND DAMAGES THAT
MAY RESULT FROM INACCURACY, INCOMPLETENESS, INCONVENIENCE, DELAY,
OR LOSS OF THE USE OF THE INFORMATION), EVEN IF eCOSWAY OR OTHER
PERSONS CREATING OR TRANSMITTING THE INFORMATION SHALL HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT
PERMITTED BY LAW, eCOSWAY OR OTHER PERSONS CREATING OR TRANSMITTING
THE INFORMATION SHALL HAVE NO RESPONSIBILITY OR LIABILITY TO
YOU OR ANYONE ELSE UNDER ANY TORT, CONTRACT, NEGLIGENCE, STRICT
LIABILITY, PRODUCTS LIABILITY OR OTHER THEORY WITH RESPECT TO
ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS
RELATED THERETO.
Access to and use of eCosway's online services
and the Business Status Report information is at the Independent
Business Owner's own risk. All Business Status Report information
is provided to Independent Business Owners "as is".
If an Independent Business Owner is dissatisfied with the Business
Status Report information, his or her sole and exclusive remedy
is to discontinue use of and access to eCosway's online Business
Status Report services and the Business Status Report information.
-
SECTION
- DISPUTE RESOLUTION AND DISCIPLINARY PROCEEDINGS
- Disciplinary
Sanctions
Violation of the Agreement, these Policies and Procedures, or
any illegal, fraudulent, deceptive or unethical business conduct
by an Independent Business Owner may result, at eCosway's discretion,
in one or more of the following corrective measures:
Issuance of a written warning or admonition;
Requiring the Independent Business Owner to take immediate corrective
measures;
Imposition of a fine which may be withheld from profit and incentive
payments;
Loss of rights to one or more profit and incentive payments;
eCosway may withhold from an Independent Business Owner all or
part of the Independent Business Owner's profits and incentives
during the period that eCosway is investigating any conduct allegedly
violative of the Agreement. If an Independent Business Owner's
business is canceled for disciplinary reasons, the Independent
Business Owner will not be entitled to recover any earnings withheld
during the investigation period;
Suspension of the individual's Independent Business Owner Agreement
for one or more pay periods;
Involuntary termination of the offender's Independent Business
Owner Agreement;
Any other measure expressly allowed within any provision of the
Agreement or which eCosway deems practicable to implement and
appropriate to equitably resolve injuries caused partially or
exclusively by the Independent Business Owner's policy violation
or contractual breach;
In situations deemed appropriate by eCosway, the Company may
institute legal proceedings for monetary and/or equitable relief.
- Grievances
and Complaints
When an Independent Business Owner has a grievance or complaint
with another Independent Business Owner regarding any practice
or conduct in relationship to their respective eCosway businesses,
the complainant Independent Business Owner should first report
the problem to eCosway. eCosway will review the facts and attempt
to resolve it. If it is not resolved, it will be referred to
the Dispute Resolution Board for final review and determination.
- Dispute
Resolution Board
The purpose of the Dispute Resolution
Board ("DRB") is to:
(1) review
appeals of disciplinary sanctions; and
(2) review matters between Independent
eCosway Business Owners.
After the response
or settlement instituted by eCosway has
been denied or otherwise remains unresolved,
the Dispute Resolution Board reviews
evidence, deliberates, and responds to
current outstanding issues on a collective
basis.
An Independent Business Owner may
submit a written request within seven
business days from the date of:
(1) the
written notice by eCosway of disciplinary
action; or
(2) the written decision of
eCosway regarding disputes between
Independent
Business Owners.
All communication with
eCosway and the Independent Business
Owner seeking resolution of a dispute
must be in writing. It is within the
DRB's discretion whether a claim is accepted
for review. If the DRB agrees to review
the matter, it shall schedule a hearing
within twenty-one (21) business days
of the receipt of the Independent Business
Owner's written request. All evidence
(e.g. documents, exhibits, etc.) that
an Independent Business Owner desires
to have considered by the DRB must be
submitted to eCosway no later than seven
business days before the date of the
hearing. The Independent Business Owner
shall bear all of the expenses related
to his or her attendance and the attendance
of any witnesses he or she desires to
be present at the hearing. The decision
of the Dispute Resolution Board will
be final and subject to no further review.
During the pendency of the claim before
the DRB, the Independent Business Owner
waives his or her right to pursue arbitration
or any other remedy.
Following issuance
of a sanction, the disciplined Independent
Business Owner may appeal against the
sanction to the DRB. Independent Business
Owner's appeal must be in writing and
received by the Company within 15 business
days from the date of eCosway's cancellation
notice. If the appeal is not received
by eCosway within the 15 business day
period, the sanction will be final. The
Independent Business Owner must submit
all supporting documentation with his
or her appeal correspondence. If the
Independent Business Owner files a timely
appeal against cancellation, the DRB
will review and reconsider the cancellation,
consider any other appropriate action,
and notify the Independent Business Owner
in writing of its decision.
- Arbitration
Any controversy or claim arising out
of or relating to the Agreement, or the
breach thereof, shall be settled by arbitration
administered by the Bangalore Regional
Centre for Arbitration (the "Centre")
under its Rules for Arbitration as per
arbitration and conciliation act 1996,
and judgment on the award rendered by the
arbitrator may be entered in any court
having jurisdiction thereof. If an Independent
Business Owner files a claim or counterclaim
against eCosway, he or she may only do
so on an individual basis and not with
any other Independent Business Owner or
as part of a class or consolidated action.
Independent Business Owners waive all rights
to trial by jury or to any court. All arbitration
proceedings shall be held in the City of
Bangaore, India. Each of the parties shall
be responsible for one-half of the total
of:
(1) the arbitrator's or arbitrators'
fees; and
(2) the costs of arbitration.
The decision of the arbitrator shall be
final and binding on the parties and may,
if necessary, be reduced to a judgment
in any court of competent jurisdiction.
This agreement to arbitrate shall survive
any termination or expiration of the Agreement.
Nothing in these Policies and Procedures
shall prevent eCosway from applying to
and obtaining from any court having jurisdiction
a writ of attachment, a temporary injunction,
preliminary injunction, permanent injunction
or other relief available to safeguard
and protect eCosway's interest prior to,
during or following the filing of any arbitration
or other proceeding or pending the rendition
of a decision or award in connection with
any arbitration or other proceeding.
- Governing
Law, Jurisdiction and Venue
Jurisdiction
and venue of any matter not subject to arbitration
shall reside in Bangalore, India. The arbitration
and conciliation act 1996 and the Centre's
Rules of Arbitration shall govern all matters
relating to arbitration. The laws of the
India shall govern all other matters relating
to or arising from the Agreement.
-
SECTION
- ORDER PLACING
- Order
Placing Terms and Conditions
for Independent
Business Owners
eCosway provides a wide range of merchandise
sourced directly from Suppliers. Independent
Business Owners shall abide by the Order
Placing Terms and Conditions when purchasing
any merchandise at the eCosway online website
or eCosway appointed eCenters (where applicable).
- Purchasing
eCosway Merchandise
Independent Business Owners must purchase merchandise using his
or her own Independent Business Owner identification number so
that eVolume, Qualification Units and Value Points are credited
to their personal branch.
- Pricing
Unless
stated otherwise, all merchandise listed
in eCosway online website are priced in Rs.
(Indian Rupees) and may be subject to change
from time to time at the sole discretion
of eCosway without prior notice.
Prices listed
in eCosway online website do not include
sales taxes and VAT which may be imposed
by the state to which the merchandise will
be delivered. All duties, sales taxes, value
added taxes, and other charges are chargeable
to the Independent Business Owner.
- Freight
Charges
Freight
charges
for each
item
ordered
will
be determined
once
the delivery
address
is submitted
by the
Independent
Business
Owner
upon
check-out
from
the eCosway
online
website.
Freight
charges
are not
refundable.
Reimbursement
of freight
charges
will
only
be made
for the
return
of defective
merchandise
or in
the event
the wrong
item
is sent.
Freight
charges
are not
applicable
to offline
purchases
made
at eCosway
appointed
centres
where
delivery
is not
required.
- Payment
All acceptable modes of payment will be listed in the eCosway
website. However, eCosway reserves the right at its sole
discretion not to accept a certain mode of payment without
specifying the reason thereto.
- Delivery
Subject to realisation of clear payment, delivery of orders will
ordinarily take about 3 weeks, and subject to availability
of the merchandise ordered. In certain circumstances where
further verification of credit card payment is necessary,
delivery may be delayed.
- Verification
of Business Owner's Credit Card Particulars
The Independent Business Owner agrees to the verification of
credit card particulars by eCosway or its Agent when required.
- Acceptance
of Orders
The
Independent Business
Owner will receive
via email address
provided by as
per in Independent
Business Owner's
profile, an Order
Confirmation together
with an Order Number
when the order
has been accepted
by eCosway and
an Order Delivery
email stating the
docket number of
the shipped item
for reference.
There will be no
further notifications
relative to an
order unless there
is a problem with
the order (e.g.
non-availability
or insufficient
quantity). In such
instances eCosway
will communicate
with the Independent
Business Owner
via electronic
mail.
- Cancellation
Process
Orders are processed automatically and immediately. Therefore,
an Independent Business Owner is not allowed to cancel the order
but may return the merchandise to eCosway in accordance with
the Returns Policy and Procedure. Cancellation of orders will
only be allowed if the orders have not been fulfilled by the
warehouse. Independent Business Owners must check the Order Status
and only if the orders have not been fulfilled, may then submit
the online Cancellation Form to eCosway.
- Returns
Policy & Procedure
Refunds
Policy
-
Refund
for Product in Good Condition
If
the products the Independent
Business Owner ordered
arrive in good condition, but
the
Independent Business
Owner decides to return them,
the
Independent Business
Owner will need to bear all shipping
costs. eCosway will only
accept
returns if:
-
The
request is
made within 14 days from the
receipt
of the product
-
The
product has
NOT been opened or used
-
The
product is
in its original re-sellable
condition
-
eCosway
will NOT accept returns
of the following:
-
Refunds
will be paid
in full (including VAT) and will
be in the form
of a credit
note which can be used to purchase
other eCosway
products.
(If the product purchase amount
is higher than the credit
note amount,
the Independent Business Owner
will need to pay
the difference.)
For products ordered online,
the Independent
Business
Owner will need to write to salesindia@eCosway.com for
a Merchandise Return Number
(MRN).
All
merchandise may be returned unless
specified otherwise in the shopping
pages of the eCosway Shopping Mall.
The Independent Business Owner must complete and submit the online Merchandise
Return Form.
Upon approval, a Merchandise Return Number (MRN) will be sent by eCosway
via electronic mail to the Independent Business Owner, and the Independent
Business Owner can proceed with the return of the merchandise.
All returned merchandise must be in original packaging and original condition;
and sent to eCosway India warehouse in Bangalore address stated on the
shipping label with freight charges prepaid and borne by the Independent
Business
Owner. eCosway will not accept shipping-collect charges. Proper shipping
cartons and packaging materials are to be used in packaging the merchandise
being returned. The Merchandise Return Number must be written on the Invoice
which is to accompany the returned item to the eCosway.
The Independent Business Owner must retain all supporting courier documents
as proof of returning the merchandise and for tracking purposes. If the
returned merchandise is not received by eCosway, it is the responsibility
of the Independent
Business Owner to trace the shipment and file a claim for the lost or damaged
merchandise.
Returned merchandise will only be accepted if all the conditions and procedure
in the Returns Policy have been complied with.
- Refunds
eCosway will notify the Independent
Business Owner via electronic mail of the
refund
once the returned merchandise has been
received by the eCosway India warehouse.
The amount to be refunded will be credited
into the Independent Business Owner's Refund
eAccount.
The Independent Business Owner must first
fully utilise the said credit balance available
in the Refund eAccount as payment for the
Independent Business Owner's next purchases
before other modes of payment.
-
Adjustment
to Independent
Business Owner's eVolume, Qualification
Units and
Value Points
The
eVolume,
Qualification
Units
("QUs")
and
Value
Points
assigned
to
the
returned
merchandise
by
both
Independent
Business
Owners
will
be
deducted
accordingly
from
the
Independent
Business
Owner's
Personal
Branch
eVolume,
QUs
and
Value
Points
in
the
same
month
of
the
date
of
receipt
of
the
returned
merchandise.
If
the
Independent
Business
Owner's
existing
eVolume,
QUs
and
Value
Points
for
the
month
and
those
retained
in
reserves
are
insufficient
to
meet
the
deductions
of
the
eVolume,
QUs
and
Value
Points
assigned
to
the
returned
merchandise,
deduction
shall
continue
every
month
thereafter
until
the
eVolume,
QUs
and
Value
Points
are
completely
recovered.
- Timing
of Orders
All orders, regardless of
the local time of the country
in which they are placed,
are effective as of the date
and time in Kuala Lumpur,
Malaysia, which is +8 hours
GMT. For example, if an order
is placed on Tuesday at 2.00
p.m. in New York, the actual
time of the order will be
Wednesday at 2.00 a.m. Independent
Business Owners should always
check Malaysian time when
placing orders by clicking
on the "Server Time" button
which is found on all ordering
pages. All qualification
periods will close as of
the time specified in official
eCosway publications as of
the local time in Kuala Lumpur,
Malaysia.
All orders will
be deemed to be received
when payment is accepted
by eCosway. If the mode
of payment for an order is rejected
or declined for any reason,
the order will be rejected
and will not be credited
for any purposes (including
the accumulation of eVolume,
QUs or Value Points). Independent
Business Owners
should submit orders earlier
in the month if they wish
to include the orders in
current month purchases.
eCosway is not responsible
for any delay in the submission
of orders due to circumstances
beyond its reasonable control.
-
SECTION
- INACTIVITY AND CANCELLATION
Effect
of Cancellation
So long as an
Independent Business Owner remains active
and complies with the terms of the Independent
Business Owner Agreement and these Policies
and Procedures, eCosway shall pay profits
and incentives to such Independent Business
Owner in accordance with the Marketing Plan.
An Independent Business Owner's earnings
constitute the entire consideration for the
Independent Business Owner's efforts in generating
sales and all activities related to generating
sales. Following a Independent Business Owner's
non-renewal of his or her Independent Business
Owner Agreement, cancellation for inactivity,
or voluntary or involuntary cancellation
of his or her Independent Business Owner
Agreement (all of these methods are collectively
referred to as "cancellation"),
the former Independent Business Owner shall
have no right, title, claim or interest to
the business network which he or she has
built, or any earning from the sales generated
by the business network. An Independent Business
Owner whose business is canceled will permanently
lose all rights as an Independent Business
Owner. This includes the right to sell eCosway
merchandise and the right to receive future
earnings or other income resulting from the
sales and other activities of the Independent
Business Owner's former business network.
In the event of cancellation, Independent
Business Owners agree to waive all rights
they may have, including but not limited
to property rights to their former business
network and to any profit and incentive or
other remuneration derived from the sales
and other activities from his or her former
business network.
An Independent Business Owner who cancels
his or her Independent Business Owner Agreement
within 14 calendar days from the date of
enrollment must return any Special Starter
Set(s) purchased.
The
former Independent Business Owner shall not
hold himself or herself out as an Independent
eCosway Business Owner and shall not have
the right to sell eCosway merchandise. An
Independent Business Owner whose Independent
Business Owner Agreement is canceled shall
receive earnings only for the last full pay
period he or she was active prior to cancellation
(less any amounts withheld during an investigation
preceding an involuntary cancellation).
Involuntary
Cancellation
Involuntary Cancellation An Independent Business Owner's violation
of any of the terms of the Agreement, including any amendments
that may be made by eCosway in its sole discretion, may result
in any of the sanctions listed in Section 7.i, including the
involuntary cancellation of his or her Independent Business Owner
Agreement.
Cancellation shall be effective on the date on which written
notice is emailed to the Independent Business Owner's last known
email
address, or when the Independent Business Owner receives actual
notice of cancellation, whichever occurs first.
The Company expressly
reserves the right to terminate the Agreement and cease the eCosway
business by giving thirty (30) days written email notice in the
event that it elects to: (1) cease business operations; (2) dissolve
as a corporate entity; or (3) terminate distribution of its merchandise
via direct selling.
- Voluntary
Cancellation
An Independent Business Owner has a right to cancel his, her,
or its Independent Business Owner Agreement at any time, regardless
of reason. Cancellation must be submitted in writing to the Company
at its principal business address. The written notice must include
the Independent Business Owner's name, address, and Independent
Business Owner Identification Number (ID).
- Non-renewal
An Independent Business Owner may also voluntarily cancel his
or her Independent Business Owner Agreement on the anniversary
month of registration.
-
SECTION
- DEFINITIONS
- Active
Independent Business Owner
An Independent Business Owner who satisfies the minimum activity
requirements, as set forth in the eCosway Marketing Plan, to
be eligible to receive profits and incentives.
- Agreement
The contract between the Company and each Independent Business Owner includes
the Independent Business Owner Agreement, the eCosway Policies and Procedures,
and the eCosway Marketing Plan, all in their current form and as amended
by eCosway in its sole discretion. These documents are collectively referred
to as the "Agreement."
- Branch
An extension of the eCosway online website allotted for each
Independent Business Owner.
- Branch
Network
Group of Independent Business Owners referred directly or indirectly
to register with eCosway by an Independent Business Owner no
matter how many generations of referrals occur.
- Business
Network
The sum total of an Independent Business Owner's Personal Branch
including his or her Business Owner Groups.
- Independent
Business Owner
An "Independent Business Owner" is
an individual who has completed an Independent
eCosway Independent Business Owner Form
and has read and agree to the eCosway
Policies, Procedures, Terms and Conditions
and thereby acquired the rights
and responsibilities of an eCosway business.
- Business
Status Report
A report generated by eCosway that provides critical data relating
to sales information and business activity of each Independent
Business Owner's business network. This report contains confidential
and trade secret information which is proprietary to eCosway.
- Cancellation
The termination of an Independent Business Owner's business.
Cancellation may be either voluntary, involuntary, through
non-renewal or inactivity.
- Company
The term "Company" as it is used throughout the Agreement means
eCosway.com Sdn Bhd (Private Limited), a company incorporated
under the laws of Malaysia with the company number (509213-A).
- Earnings
A collective term used to describe the profits and incentives
available pursuant to the eCosway Marketing Plan.
- Personal
Branch
The Independent Business Owner's own branch of the eCosway online
website where his or her personal purchases for reselling are
credited.
- Official
eCosway Material
Literature, websites, audio or video tapes, files, and other
materials developed, printed, published and distributed by eCosway
to Independent Business Owners.
- Roll-Up
The process by which a vacancy is filled in a business network.
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